Residential Sales1-800-427-4663

Commercial Sales1-866-254-5632

8:30AM-5:30PM CST, Mon-Fri | 9AM-12PM CST, Sat
Check Rates and Plans

Contact Us


Customer Service Inquiries

  • Email questions to our Customer Service Department at
    customercare@penstarpower.com
  • Talk to a Customer Service Representative at (800)427-4663.
    Our Customer Service Department is available Monday through Friday from 8:30 AM to 5:30 PM and
    Saturday from 9:00 AM to 12:00 PM (CST).
  • Send general correspondence to:
      Penstar Power
      PO Box 75372-0997
      Dallas, TX 75247-0997

Paying Your Bill

  • Pay Online (registration is required)
  • Pay by Phone-our telephone automated payment system is available 24 hours a day 7 days a week. Call 1-800-427-4663. Payments may be processed using a visa or mastercard only
  • Pay in person at a Pay Station near you
  • Mail your payment to:
      Penstar Power
      PO Box 720997
      Dallas, TX 75247-0997

Online Account Access

Log into your My Account to view bill summaries, make online payments, and manage your account settings.

In Case of an Outage

If you experience a power outage, please contact your local Transmission and Distribution Service Provider:

Oncor
(888) 313-4747

Center Point Energy
(800) 332-7143 or (713) 207-2222

AEP
(888) 218-3919

TNMP
(888) 866-7456

Sharyland Utilities
(956) 668-9551